Hearing Aid FAQs


How much do hearing aids cost?
Answer: Hearing aid prices can vary dependant on the type of hearing aids and where you buy them from. At Veritas Hearing we order direct from the manufacturer enabling us to keep our costs low and pass these savings directly onto our customers. Our Hearing aids are up to 50% cheaper than most competitors.

What is included in the aftercare?
Answer: At Veritas Hearing we provide a comprehensive aftercare support package. This includes a follow up within 2 weeks of fitting your new hearing aids, as well as a Customer Care Line for any additional support or queries you may have. Any adjustments required after fitting of your aids is also carried out free of charge. We also provide a free yearly hearing test / review of your hearing to ensure you are getting the best out of your aids.
I can still hear most things, why do I need hearing aids?
Answer: Hearing loss is a gradual process and sounds may disappear slowly over time. You may not even notice some sounds disappearing such as not hearing the doorbell or missing the telephone ring. Your brain will compensate for the missing sounds making it difficult for an individual to recognise a hearing loss. Studies indicate that ignoring hearing loss causes strain on the hearing leading to faster deterioration. Our hearing aid audiologist will carry out a comprehensive hearing test to check your level of hearing and will let you know if you need hearing aids.
What is included in the aftercare?
Answer: At Veritas Hearing we provide a comprehensive aftercare support package. This includes a follow up within 2 weeks of fitting your new hearing aids, as well as a Customer Care Line for any additional support or queries you may have. Any adjustments required after fitting of your aids is also carried out free of charge. We also provide a free yearly hearing test / review of your hearing to ensure you are getting the best out of your aids.
Why should I go private with my hearing healthcare?
Answer: Your hearing is as important as any other sense such as your eye sight. We all recognise that going private for any medical treatment is usually faster and a more pleasant experience. Your hearing is no different. Someone with a hearing loss can wait an average of seven years before they seek help, further delay causes irreversible damage. Choosing to go private will ensure you receive a fast, pleasurable and hassle free service in the comfort of your own home.
Do I wear my hearing aids at night?
Answer: No, but they will be fine to take a little nap in whilst sitting in a chair in front of the TV for example. You should take your hearing aids out before getting into bed at night and leave them on your bedside table in the case provided. Your hearing aid battery doors are better left open during the night to allow any moisture build up during the day to evaporate overnight.
Can I wear my hearing aids in the shower?
Answer: No, you should keep your hearing aids away from contact with any water. All our hearing aids are packed full of electronic components. If the hearing aids come into contact with a significant amount of water they may stop working and this may invalidate your warranty. We advise all our customers to take out additional cover on their hearing aids to protect against accidental damage or loss. Your home contents insurance should cover you for this.
How will I know when the batteries need changing on my hearing aids?
Answer: All our hearing aids make a sound to let you know when the battery needs changing. For added piece of mind we can also supply a battery tester so you can see for yourself how much power a battery has left. Visit our Accessories Shop for more details.
My new hearing aids fit well but certain sounds I hear seem “tinny” or full of bass. Why?
This is usually because your hearing aids are helping you hear sounds that you may not have heard in a long while; it takes time for your brain to process hearing these sounds again. Any unusual sounds will gradually fade away with usage of the aids. Our hearing aid audiologist will make sure they adjust your hearing aids to maximise comfort and gradually increase their power to make the process of hearing sounds the most enjoyable for you.
What’s the difference between private and NHS hearing healthcare?
Answer: Being such a large organisation, the NHS can be inflexible at times. With hearing aids, the NHS usually only provide the larger ‘Behind The Ear’ hearing aids with minimal aftercare. Patients have to attend hospitals or clinics in order to obtain hearing aids. With Veritas Hearing we ensure that our hearing aids are state of the art and full of the latest technology. We will provide you with aids that are small, discreet and fashionable and best of all, there is no waiting list. We will come to your home and carry out the test as well as the fitting of your hearing aids. We will also provide you with lifetime aftercare for free.
How much do the batteries cost?
Answer: Dealing direct with a battery manufacturer means we can pass on the savings to our customers. Our batteries cost £25 for a whole years supply. You can buy direct from your hearing aid audiologist or from our Accessories Shop online.
How do I book a hearing test?
Answer: To book a free no obligation hearing test contact us on Tel: 0800 032 8880, email:appointments@veritashearing.com or complete the online booking form and we will call you back.
Do I need to see my GP before I buy hearing aids privately?
Answer: When getting new glasses most people visit an optician rather than see their GP. The same principle applies to hearing aids. Our hearing aid audiologists are experts in hearing healthcare and will be able to provide you with advice, testing and a hearing solution tailored to your needs. In the unlikely event that further medical advice is required; our hearing aid audiologist will refer you to your GP and even write to them for you.
How often will I need to change my hearing aids?
Answer: At Veritas Hearing all our hearing aids are state of the art and full of the latest technology. We aim to provide future proof hearing aids so you can keep your hearing aids for as long as possible. However, as advances are made in technology it is inevitable that adjustments and upgrades may be required to ensure you are getting the best from your hearing. On average, we recommend reviewing your hearing healthcare every 3-4 years to continue enjoying your hearing.

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